A member complains about a delayed payment. Another raises concerns about incorrect fees. A third is frustrated by poor communication. Individually, these might appear to be routine service issues. But what happens when they're all pointing to something bigger? That's the question at the heart of ASIC's latest report, REP 844 – Lessons to be learned: How trustees use insights from superannuation complaints. The report highlights concerning weaknesses in how superannuation trustees use...

Investment choice comes with responsibility. And the broader the investment menu, the greater the need for effective oversight. Speaking at the 2026 FSC Retirement Summit, APRA Deputy Chair David Bradbury outlined proposed reforms to strengthen investment governance across the superannuation industry. It is clear that platform trustees are likely to feel the greatest impact. The reason is straightforward. Platforms offer extensive investment choice, often involving complex arrangements with...

Learn how super trustees and investment platforms can operationalise ASIC Report 781 with structured adviser monitoring, red flag frameworks and evidence-based oversight.